Membership Sales Associate Part Time

BJ's Wholesale Club • Wayne, NJ

3d • $18 - $21

About The Position

The Membership Sales Associate promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and the co-brand credit card. The role also provides member service as a first point of contact for membership questions, credit card applications, returns, exchanges, product lookups, pickups, and other inquiries. The associate helps with BOPIC orders, handles concerns courteously, follows membership and club policies, and supports other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Results-driven, with proven success in goal achievement.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition, retention, perks, and member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and sales goals.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card questions, general inquiries, merchandise returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and support their application and compliance.
• Contribute to a safe, positive, inclusive, and respectful environment for members and team members.
• Deliver GOLD Member Standards and club standards, including greeting members, maintaining a clean and organized club, ensuring items are stocked, executing promotional plans, and maintaining accurate signage.
• Understand department production and/or financial performance reporting and how execution affects business results.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed