Membership Sales Associate Part Time

BJ's Wholesale Club • North Canton, OH

5d

About The Position

The Membership Sales Associate promotes, sells, renews, and upgrades BJ’s membership products and loyalty programs, while supporting members with customer service needs. The role also handles merchandise returns, exchanges, pickups, and general inquiries. Associates are expected to provide efficient, courteous service, follow club policies and procedures, contribute to a safe and inclusive environment, and work as part of a team to meet business goals and maintain club standards. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line or customer service experience preferred.
• Previous sales experience preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools.

Responsibilities

• Promote BJ’s value proposition, membership acquisition, retention, perks, and the member experience.
• Pitch membership programs to prospective members and sell membership products to new and existing members.
• Work toward business-established sales benchmarks and goals.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support safe, positive member and team experiences.
• Work with the team to meet daily GOLD club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Understand how to access and read department production or financial performance reports.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan offering BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed