Membership Sales Associate Part Time

BJ's Wholesale Club • North Canton, OH

6d • $17

About The Position

The Membership Sales Associate promotes and sells BJ’s membership programs, supporting new member acquisition, renewals, upgrades, and cross-selling. The role also provides member service as a first point of contact for membership and co-branded credit card questions, merchandise returns and exchanges, product lookups, and pickups, including BOPIC orders. The associate works toward business-established sales benchmarks, follows club policies and procedures, and helps deliver a safe, positive, and high-quality member experience.

Requirements

• Results-driven, with proven success in goal achievement.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s membership value proposition, including acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and sales goals.
• Understand BJ’s membership options and co-branded credit card.
• Provide member service for membership and credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and support their application and compliance.
• Work in other departments and perform other duties as assigned.
• Maintain regular, predictable, full attendance.
• Help maintain a safe, positive, clean, organized, and well-stocked club environment with accurate signage and promotional plans executed.
• Deliver service excellence, greet and appreciate members, and work collaboratively to achieve club standards.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed