Membership Sales Associate Part Time
About The Position
The Membership Sales Associate promotes and sells BJ’s membership programs, helping acquire, renew, upgrade, and cross-sell loyalty programs while delivering an excellent member experience. The role also serves as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and order pickups. The associate resolves member concerns, supports BOPIC orders, follows membership and tax-exempt/resale procedures, and maintains club policies and standards. Regular, predictable, full attendance is an essential function.
Requirements
- Results-driven, with proven success in goal achievement.
- Regular, predictable, full attendance.
Nice To Haves
- Prior front-line customer service or sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, including membership acquisition, retention, perks, and the member experience.
- Convert potential members by pitching membership programs according to company policies and practices.
- Sell membership products to potential and existing members and work toward established goals and benchmarks.
- Understand BJ’s membership options and co-brand credit card.
- Provide member service for membership questions, credit card applications, general inquiries, issues, merchandise returns and exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and support club standards, including stocking, promotional plans, signage, cleanliness, and organization.
- Access and understand production or financial performance reporting for the department and connect consistent execution to business results.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay
- Access to earned pay before payday; a fee may apply
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household
- Paid vacation, personal, sick, holiday, bereavement, and jury duty leave
- Three medical plan options
- Optional dental and vision coverage
- Health Savings Account (HSA) options
- Flexible spending account options
- 401(k) retirement savings plan with company match for team members age 18 and older
- Employee Stock Purchase Plan with shares available at a 15% discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
