Membership Sales Ambassador Part Time

BJ's Wholesale Club • Willoughby, OH

9d

About The Position

The Membership Sales Ambassador promotes BJ’s membership programs and value proposition, including acquisition, retention, renewals, upgrades, and cross-selling. The role sells membership products to prospective and current members, works toward established business goals, and provides efficient, courteous service as a first point of contact for membership questions, credit card applications, merchandise returns, exchanges, product lookups, and pickups. The position also assists with BOPIC orders, follows applicable tax-exempt and resale membership processes, resolves or escalates member concerns, and supports club policies and standards. Team members may perform other duties or work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools.

Responsibilities

• Promote BJ’s value proposition for membership acquisition, retention, perks, and member experience.
• Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
• Work toward established business benchmarks and results.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card questions, general inquiries, issues, merchandise returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and support daily service and club standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed