Membership Sales Ambassador Part Time

BJ's Wholesale Club • Long Island, NY

7d

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, supporting membership acquisition, retention, renewals, upgrades, and cross-selling. The role also provides member service for membership and credit card questions, merchandise returns and exchanges, product lookups, and order pickups. The ambassador works toward established sales and business goals while following company policies and procedures, resolving member concerns, and helping maintain a safe, positive, and welcoming club experience. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Results-driven approach with proven success in goal achievement.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote the value of BJ’s membership programs, including acquisition, retention, perks, and member experience.
• Pitch membership programs to potential members and sell membership products to new and existing members.
• Work toward business-established benchmarks and results.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Deliver service excellence, help de-escalate member concerns, and contribute to a safe and positive member experience.
• Support daily GOLD member and club standards, including greeting members, maintaining stocked merchandise and promotional plans, accurate signage, and a clean, organized club.
• Work collaboratively with team members and maintain a friendly, positive attitude.
• Understand how to access and read department production or financial performance reporting.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed