Membership Sales Ambassador Part Time
About The Position
The Membership Sales Ambassador promotes and sells BJ’s membership programs, supporting membership acquisition, renewal, upgrades, retention, and cross-selling. The role also provides member service as a first point of contact for membership questions, credit card applications, general inquiries, returns, exchanges, merchandise lookups, and pickups. The ambassador helps with Buy Online and Pick Up In Club (BOPIC) orders, follows membership and tax-exempt/resale procedures, and resolves or escalates member concerns. The position requires reliable attendance, adherence to club policies, and a commitment to positive member experiences and daily club standards.
Requirements
- Results-driven, with demonstrated success in achieving goals.
- Regular, predictable, full attendance.
Nice To Haves
- Prior frontline or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership acquisition, retention, perks, and member experience.
- Pitch membership programs and sell memberships to prospective and existing members in accordance with company policies.
- Work toward membership sales goals and established performance benchmarks.
- Understand BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns, exchanges, product lookups, and pickups.
- Follow tax-exempt/resale membership policies and procedures, including monitoring renewals and tax-exempt/resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with BOPIC orders.
- Maintain club policies and procedures and support compliance.
- Maintain regular, predictable, full attendance.
- Perform other assigned duties, including working in other departments as needed.
- Help deliver GOLD member and club standards, including friendly service, clean and organized spaces, stocked items, executed promotional plans, and accurate signage.
Benefits
- Weekly pay.
- Daily pay access to earned wages before payday; fees may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
- Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
