Membership Sales Ambassador Part Time

BJ's Wholesale Club • Willoughby, OH

11d • $17

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, including new memberships, renewals, upgrades, and related loyalty offerings. The role focuses on achieving sales goals while providing efficient, courteous service to members and prospective members. It also serves as a first point of contact for membership and co-branded credit card questions, merchandise returns and exchanges, product lookups, pickups, and other customer service inquiries. The position may assist with Buy Online and Pick Up In Club orders and perform duties in other departments as needed.

Team members are expected to follow club policies and procedures, contribute to a safe and inclusive environment, work collaboratively, maintain a friendly and positive attitude, and deliver the club’s GOLD member and club standards. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line/customer service or sales experience is preferred.
• Results-driven, with proven success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior front-line/customer service or sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established membership sales benchmarks and results.
• Understand BJ’s membership options and co-branded credit card offerings.
• Serve as a first point of contact for membership and credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and support compliance.
• Deliver service excellence, help create a safe and positive member experience, and uphold GOLD member and club standards.
• Work as part of a team, maintain a friendly and positive attitude, and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions. Eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed