Membership Sales Ambassador Part Time
About The Position
The Membership Sales Ambassador is responsible for acquiring, renewing, and upgrading memberships and cross-selling BJ’s loyalty programs. The role also supports merchandise returns, exchanges, pickups, and general customer service inquiries while providing efficient, excellent service to members. The ambassador promotes BJ’s membership value proposition, pitches membership programs to prospective members, and works toward business-established sales benchmarks. As a first point of contact, the role assists members with membership questions, credit card applications, general inquiries, returns, exchanges, product lookups, and pickups. The position also supports BOPIC orders and follows applicable membership, tax-exempt, resale, and club policies and procedures. Team members are expected to act with honesty and integrity, support a safe and inclusive environment, collaborate to meet goals, maintain a friendly attitude, and uphold daily GOLD member and club standards. Regular, predictable, full attendance is an essential function of the job. Other duties may be assigned, including work in other departments as needed.
Requirements
- Prior frontline or customer service experience or previous sales experience is preferred.
- Results-driven, with proven success in achieving goals.
- Basic math skills are preferred.
- Computer proficiency is preferred.
- Regular, predictable, full attendance is an essential function of the job.
Nice To Haves
- Prior frontline or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition for membership acquisition, retention, perks, and member experience.
- Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
- Drive toward business-established benchmarks and results for goal achievement.
- Understand BJ’s membership options and co-brand credit card offerings.
- Serve as a first point of contact for membership matters, credit card applications, general questions, concerns, merchandise returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when needed.
- Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
- Maintain club policies and procedures and support daily GOLD member and club standards.
- Carry out assigned duties and support club policies, procedures, and compliance.
- Work collaboratively to maintain a safe, positive, inclusive, clean, organized, and well-stocked club environment with accurate signage and promotional plans.
- Perform other duties as assigned, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options and optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
