Membership Sales Ambassador Part Time

BJ's Wholesale Club • La Vergne, TN

4d • $17

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, renewals, upgrades, and related offerings, while providing efficient, high-quality member service. The role pitches membership options to potential and existing members, works toward established sales and business goals, and explains membership choices and the co-brand credit card. It also serves as a first point of contact for membership questions, credit card applications, merchandise returns and exchanges, product lookups, pick-ups, and other inquiries. The ambassador resolves concerns or escalates them when needed, supports Buy Online and Pick Up In Club orders, follows applicable membership and club policies, and may assist in other departments. Regular, predictable, full attendance is an essential function.

Team members are expected to support club policies and compliance, act with honesty and integrity, prioritize members, contribute to a safe and positive environment, collaborate respectfully, adapt to changing needs, and maintain a friendly attitude. The role also calls for delivering the club’s GOLD Member Standards and maintaining club standards through teamwork, stocking and promotional execution, accurate signage, and clean, organized spaces. Team members should understand how to access and read relevant departmental performance reporting and recognize the relationship between consistent execution and business results.

The work is primarily indoors in a comfortable area, with frequent stationary standing on hard surfaces and occasional exposure to temperature extremes, loud noises, and cleaning agents. The role may involve bending, handling, pulling, reaching, stooping, scanning merchandise, lifting objects up to 50 pounds, and moving heavier or awkward objects with assistance.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to perform the described physical tasks, including frequent stationary standing and occasional lifting up to 50 pounds; heavier or awkward objects may need to be moved with assistance.

Nice To Haves

• Prior frontline/customer service or sales experience.
• Results-driven approach with proven success in achieving goals.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition for membership acquisition, retention, perks, and member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and sales goals.
• Explain BJ’s membership options and co-brand credit card offerings.
• Provide member service for membership matters, credit card applications, general questions, issues, returns, exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership policies and processes, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and support compliance.
• Perform other assigned duties, including work in other departments as needed.
• Deliver GOLD Member Standards and help maintain clean, organized, accurately signed, stocked, and promotional-plan-ready club spaces.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions. Eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed