Membership Sales Ambassador Part Time

BJ's Wholesale Club • Fairfield, CT

2d

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and co-branded credit cards. The role also provides member service as a first point of contact for membership and credit card questions, merchandise returns and exchanges, product lookups, and order pickups. The ambassador helps resolve member concerns, supports online orders picked up in the club, and follows club policies and procedures. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line or customer-service experience, or previous sales experience, preferred.
• Results-driven, with proven success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior front-line or customer-service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward membership sales goals and business-established benchmarks.
• Understand BJ’s membership options and co-branded credit card.
• Provide member service for membership and credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when needed.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support club standards and a safe, positive member experience.
• Work in other departments and perform other duties as assigned.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick, holiday, bereavement, and jury-duty leave.
• Three medical plan options.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with BJ’s common stock available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed