Membership Sales Ambassador Part Time

BJ's Wholesale Club • Hollywood, FL

6d • $17

About The Position

The Membership Sales Ambassador is responsible for acquiring, renewing, upgrading, and cross-selling BJ’s loyalty programs while providing excellent and efficient member service. The role promotes BJ’s membership value proposition, sells membership products to potential new and existing members, and works toward business-established goals. It also serves as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and member pickups. The position may assist with Buy Online and Pick Up In Club (BOPIC) orders and perform other duties, including work in other departments as needed.

Team members are expected to follow club policies and procedures, provide courteous service, address and escalate member concerns appropriately, and contribute to a safe, positive, inclusive, and collaborative environment. The role requires maintaining regular, predictable, full attendance and supporting daily club standards.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition for membership acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and results.
• Understand BJ’s membership options and co-branded credit card offerings.
• Provide member service for membership matters, credit card applications, general questions, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and retention processes, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC and MOD when necessary.
• Assist with BOPIC orders.
• Maintain club policies and procedures.
• Perform other assigned duties, including working in other departments as needed.
• Support a safe, positive, inclusive, and collaborative environment and contribute to daily GOLD member and club standards.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed