Membership Sales Ambassador Part Time

BJ's Wholesale Club • Auburn, ME

13h • Onsite

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, helping acquire, renew, upgrade, and cross-sell memberships while delivering a positive member experience. The role also provides customer service for membership and co-brand credit card inquiries, merchandise returns and exchanges, product lookups, and order pickups. The ambassador follows club policies and procedures, addresses member concerns, supports club standards, and may assist in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line or customer service experience or previous sales experience is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.
• Ability to occasionally lift objects up to 50 pounds; lifting and moving heavier or awkward objects may be required with assistance.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Convert prospective members by effectively presenting membership programs in accordance with company policies and practices.
• Sell membership products to prospective and existing members and work toward business-established goals and benchmarks.
• Understand BJ’s membership options and co-brand credit card.
• Provide member service for membership and credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support club standards for stocked merchandise, promotional plans, signage, cleanliness, and organization.
• Work collaboratively to provide safe, inclusive, and positive experiences for members and team members.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed