Membership Sales Ambassador Part Time

BJ's Wholesale Club • Auburn, ME

2d • $17 - $20

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, supports renewals and upgrades, and helps members with customer-service needs. The role pitches membership options to potential and existing members, works toward business benchmarks, and explains membership products and the co-brand credit card. It also serves as a first point of contact for membership questions, credit card applications, merchandise returns and exchanges, product lookups, and pickups. The ambassador follows relevant membership and tax-exempt/resale policies, resolves or escalates concerns, and assists with Buy Online and Pick Up In Club orders. The position requires regular, predictable, full attendance and may include duties in other departments as assigned.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior front-line/customer-service or sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and results.
• Explain BJ’s membership options and co-brand credit card.
• Provide member service for membership matters, credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt/resale membership policies and retention processes, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and support their application and compliance.
• Perform other assigned duties, including working in other departments as needed.
• Deliver member service consistent with GOLD Member Standards, including greeting, anticipating, and appreciating members.
• Work with the team to maintain club standards, including stocking, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed