Membership Sales Ambassador Part Time

BJ's Wholesale Club • Lansing, MI

12h • Onsite

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, supports membership acquisition and retention, and provides member service. The role also assists with merchandise returns, exchanges, product lookups, and member pickups, including BOPIC orders. It requires regular, predictable, full attendance and may include duties in other departments as needed.

The position is primarily performed indoors, where team members spend much of their time standing on hard surfaces. Work may involve examining or scanning merchandise and occasional bending, handling, pulling, reaching, stooping, and lifting. The role may also involve occasional exposure to temperature extremes, loud noises, and cleaning agents.

Requirements

• Prior front-line or customer-service experience or previous sales experience is preferred.
• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition for membership acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell memberships to potential new and existing members in accordance with company policies and practices.
• Work toward business-established sales benchmarks and goals.
• Maintain an understanding of BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, issues, returns, exchanges, product lookups, and pickups.
• Follow policies and procedures for tax-exempt and resale memberships, including renewal and status monitoring.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with BOPIC orders.
• Maintain club policies and procedures and support club standards for stocking, promotions, signage, cleanliness, and organization.
• Deliver excellent member service and contribute to a safe, positive, inclusive, and collaborative environment.
• Access and understand department production or financial performance reporting and connect execution to business results.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed