Membership Sales Associate Part Time
About The Position
The Membership Sales Associate promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty offerings. The role also supports member services such as returns, exchanges, order pickups, product lookups, and general inquiries, while delivering a friendly, efficient member experience and following club policies and procedures. The associate helps achieve membership sales goals, explains available membership options and the co-brand credit card, monitors membership renewals and tax-exempt or resale status, and resolves or escalates member concerns. The position may also assist with Buy Online and Pick Up In Club orders and other department duties as needed. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Prior front-line customer service or sales experience is preferred.
- Results-driven, with demonstrated success in achieving goals.
- Basic math skills are preferred.
- Computer proficiency is preferred.
Nice To Haves
- Prior front-line customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s membership value and benefits, including acquisition, retention, perks, and the member experience.
- Pitch membership programs and sell memberships to potential new and existing members.
- Work toward sales goals and business benchmarks.
- Explain BJ’s membership options and co-brand credit card.
- Provide first-line assistance with membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and monitor renewals and status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist with Buy Online and Pick Up In Club orders.
- Maintain club policies and procedures and support club standards.
- Perform other assigned duties, including work in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options.
- Optional dental and vision coverage.
- Health Savings Account and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares purchasable at a 15% discount, subject to eligibility requirements.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
