Membership Sales Associates Needed!
About The Position
The Membership Sales Associate promotes and sells BJ’s membership programs, supports member acquisition, retention, renewals, upgrades, and cross-selling, and helps deliver a positive member experience. The role also serves as a first point of contact for membership and credit card questions, general inquiries, merchandise returns and exchanges, product lookups, and pickups. Associates resolve member concerns, assist with Buy Online and Pick Up In Club orders, and follow club policies and procedures. Regular, predictable, full attendance is an essential function of the job. The role requires a friendly, positive, and service-focused approach, with a commitment to team collaboration, inclusion, safety, and the club’s GOLD Member and club standards. Associates are expected to understand department performance reporting and how consistent execution supports business results. Other duties may be assigned, including work in other departments as needed.
Requirements
- Results-driven, with proven success in achieving goals.
- Regular, predictable, full attendance is an essential function of the job.
- Ability to perform the described physical activities, including occasional lifting of objects up to 30 pounds; heavier or awkward objects may need to be lifted and moved with assistance.
Nice To Haves
- Prior front-line or customer service experience preferred.
- Previous sales experience preferred.
- Basic math skills preferred.
- Computer proficiency preferred.
- Familiarity with AI tools, including ChatGPT.
Responsibilities
- Promote BJ’s value proposition for membership acquisition, retention, perks, and member experience.
- Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward business-established goals and benchmarks.
- Understand BJ’s membership options and co-brand credit card.
- Provide member service as a first point of contact for membership matters, credit card applications, questions, issues, merchandise returns and exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and processes, including monitoring renewals and tax-exempt/resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and support their application and compliance.
- Help maintain a safe, positive, clean, organized, and well-stocked club environment and execute promotional plans and signage standards.
- Work collaboratively, deliver GOLD Member Standards, and perform other assigned duties, including work in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
- Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, allowing purchases of BJ’s common stock at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
