Membership Sales Ambassador Full Time
About The Position
The Membership Sales Ambassador promotes and sells BJ’s membership programs, helping acquire, renew, upgrade, and retain members while delivering an excellent member experience. The role also serves as a first point of contact for membership questions, credit card applications, merchandise returns and exchanges, product lookups, pick-ups, and other customer service needs. The ambassador follows company policies and procedures, resolves member concerns, supports BOPIC orders, and may assist in other departments as needed. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Ability to perform the assigned job functions and responsibilities and support club policies, procedures, and compliance.
- Ability to meet the physical demands described, including occasional lifting of objects up to 50 pounds and moving heavier or awkward objects with assistance.
Nice To Haves
- Prior front-line or customer service experience.
- Previous sales experience.
- Results-driven approach with proven success in achieving goals.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, including membership acquisition, retention, perks, and the member experience.
- Pitch membership programs and convert potential members in accordance with company policies and practices.
- Sell BJ’s membership products to prospective and existing members.
- Work toward business-established goals and benchmarks.
- Maintain a clear understanding of BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership matters, credit card applications, general questions, issues, returns, exchanges, product lookups, and pick-ups.
- Follow tax-exempt and resale membership policies and retention procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
- Maintain club policies and procedures and support safe, positive member experiences.
- Work as part of the team to maintain daily GOLD club standards, including stocking, promotional execution, accurate signage, cleanliness, and organization.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with the option to purchase BJ’s common stock at a 15% discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
