Membership Sales Ambassador

BJ's Wholesale Club • West Nyack, NY

9d • $18 - $21

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, renewals, upgrades, and related loyalty offerings while providing efficient, high-quality service to members. The role also serves as a first point of contact for membership and credit-card questions, general inquiries, merchandise returns and exchanges, product lookups, and pickups. It supports BOPIC (Buy Online and Pick Up In Club) orders and follows company policies for tax-exempt and resale memberships and renewals.

The position is expected to deliver the BJ’s GOLD Member Standards through friendly, dependable service, resolve or escalate member concerns appropriately, maintain club policies and standards, and work collaboratively across departments. Regular, predictable, full attendance is an essential function. The job is primarily indoors and involves frequent standing on hard surfaces, occasional bending and handling merchandise, and occasional lifting up to 50 pounds; heavier or awkward items may require assistance.

Requirements

• Results-driven, with demonstrated success in achieving goals.
• Regular, predictable, full attendance.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs and convert potential members in accordance with company policies and practices.
• Sell BJ’s membership products to prospective and existing members with energy and determination.
• Work toward business-established benchmarks and results.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Provide member service for membership questions, credit-card applications, general inquiries, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and support club standards, including stocking, promotional plans, signage, cleanliness, and organization.
• Support a safe and positive environment, collaborate respectfully with team members, and carry out assigned job functions.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed