Membership Ambassador

The St. James•Bethesda, MD

2d•$80,000 - $100,000•Onsite

About The Position

The St. James is hiring a full-time Membership Ambassador for its Performance Club in Bethesda, Maryland. The Performance Club offers performance training, nutrition, and recovery in an intentionally designed environment with state-of-the-art equipment and performance-based programming. The Membership Ambassador helps prospective and current members find services that suit their goals while delivering a premium, hospitality-focused experience. This role sells memberships, sports programs, and other services; builds member relationships; conducts tours; and supports onboarding, engagement, and retention. The ambassador collaborates with internal teams, participates in events and member activities, and tracks membership growth and engagement. Compensation is described as $80,000–$100,000 annually, including base salary and commissions, with a generous commission and bonus structure.

Requirements

2–4 years of experience in client relations, account management, or hospitality.
Ability to build strong relationships and drive customer satisfaction.
Exceptional communication and people skills.
Strong organizational and multitasking abilities in a dynamic environment.
A proactive, detail-oriented mindset and customer-first approach.
Passion for sports, health, fitness, and wellness.

Nice To Haves

Experience in high-end hospitality, luxury retail, or sports management or sales.
Luxury experience.
Familiarity with CRM tools; Salesforce experience preferred.
Transferable skills and education may be considered.

Responsibilities

Sell memberships, sports programs, and other services to prospective clients.
Build and maintain relationships with members and act as a trusted advisor.
Conduct personalized tours and recommend services that meet prospective members’ needs.
Onboard new members and provide a seamless, engaging experience.
Collaborate with internal teams to deliver excellent service and experiences.
Support member engagement and retention through ongoing communication and tailored recommendations.
Participate in event planning and organize member-exclusive activities.
Track and report membership growth and engagement metrics.
Serve as a visible, proactive ambassador throughout the facility.
Engage with current and potential members through outreach, calls, and in-person interactions.
Coordinate with Member Services, Personal Training, and Sports program teams.
Participate in daily team meetings to discuss strategies and feedback.
Plan and execute internal and community-oriented events and member activities.
Track member interactions and use CRM tools to monitor progress and retention.