Membership Sales Ambassador

BJ's Wholesale Club • West Nyack, NY

8d • Onsite

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, helping acquire, renew, upgrade, and cross-sell memberships while delivering an excellent member experience. The role also supports customer service needs, including membership and co-branded credit card questions, merchandise returns and exchanges, product lookups, and order pickups. The position contributes to daily club standards, follows company policies and procedures, and works collaboratively to provide a safe, welcoming environment.

Requirements

• Prior front-line or customer-service experience or previous sales experience is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior front-line or customer-service experience or previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established sales benchmarks and goals.
• Understand BJ’s membership options and co-branded credit card offerings.
• Serve as a first point of contact for member questions and issues involving memberships, credit card applications, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support daily GOLD member and club standards.
• Work in other departments and perform other duties as assigned.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the employee’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match, for eligible team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed