Membership Ambassador (7459)

The St. James•Bethesda, MD

1d•Onsite

About The Position

The St. James is hiring a full-time Membership Ambassador for its Performance Club in Bethesda, Maryland. The role focuses on selling memberships, sports programs, and other services while building lasting relationships with members and prospective clients. The ambassador conducts personalized facility tours, recommends services suited to client needs, onboards new members, and supports member engagement and retention through ongoing communication and tailored recommendations. The ambassador works with Member Services, Personal Training, and Sports program teams to deliver exceptional service and experiences. The role also involves planning events and member activities, tracking membership growth and engagement, managing CRM records, and serving as a visible, proactive point of connection throughout the facility. Compensation is an annual base salary plus commissions, with a stated total earning range of $80,000 to $100,000.

Requirements

2–4 years of experience in client relations, account management, or hospitality.
Ability to build strong relationships and drive customer satisfaction.
Exceptional communication and people skills.
Strong organizational and multitasking abilities in a dynamic environment.
A proactive, detail-oriented mindset and customer-first approach.
Passion for sports, health, fitness, and wellness.

Nice To Haves

Experience in high-end hospitality, luxury retail, or sports management or sales.
Luxury experience.
Familiarity with CRM tools; Salesforce experience is preferred.
Transferrable skills and education may be considered.

Responsibilities

Actively sell memberships, sports programs, and other services to prospective clients.
Build and maintain lasting relationships with members, serving as a trusted advisor.
Conduct personalized tours and connect clients with services that match their needs and goals.
Onboard new members and ensure a seamless, engaging experience.
Collaborate with internal teams to deliver excellent service and experiences.
Support member engagement and retention through ongoing communication and tailored recommendations.
Plan and organize member-exclusive, internal, and community-oriented events and activities.
Track and report membership growth, engagement, interactions, progress, and retention using CRM tools.
Act as a visible, proactive ambassador throughout the facility.
Engage current and prospective members through outreach, calls, and in-person interactions.
Participate in daily team meetings to strategize and discuss feedback.