Member Experience Specialist - 7459

YouFit•Midlothian, VA

9d•$13 - $16•Onsite

About The Position

The Member Experience Specialist at YouFit Gyms delivers customer service and helps create a welcoming, positive environment for members, guests, and prospective members. The role supports members throughout their fitness journey by answering questions, assisting with accounts, handling check-ins and transactions, and promoting memberships and other offerings. It also involves gym opening and closing procedures, enforcing facility policies, maintaining cleanliness and sanitation, and reporting safety or maintenance concerns. The position is part time and is based in Midlothian, Virginia.

Requirements

Must be at least 18 years of age.
Proficient in reading, speaking, and writing English.
Available to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
Strong customer service skills and ability to engage positively with members, guests, and prospects.
Ability to follow cleaning procedures and use approved cleaning products safely and effectively.
Basic knowledge of facility maintenance, including minor repairs and supply management.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
Ability to enforce gym policies professionally and resolve member concerns effectively.
Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
Ability to maintain gym cleanliness and follow required cleaning checklists.
Team-oriented mindset and proactive approach to problem-solving and service excellence.
Ability to stand, walk, bend, stoop, and lift objects up to 50 pounds.

Nice To Haves

Fluency in multiple languages.

Responsibilities

Create a welcoming environment and apply the 10/5 Rule by acknowledging members at 10 feet and greeting them at 5 feet.
Verify active member accounts, follow check-in and access policies, and address member alerts.
Assist with account questions, updates, and issues in person and over the phone.
Answer incoming calls, provide accurate information, and route inquiries as needed.
Engage with members who ask about canceling and offer solutions to retain their membership or services.
Perform gym opening or closing duties according to established procedures.
Process payments and other transactions at the POS system, balance the cash drawer, and follow cash-handling procedures.
Enforce gym policies, including dress code, guest policies, and facility rules.
Complete cleaning checklists and support daily maintenance and periodic deep cleaning.
Report safety hazards, maintenance issues, and facility concerns to management.
Clean and sanitize restrooms, locker rooms, workout spaces, front desk areas, common areas, and fitness equipment.
Empty trash, replace liners, and restock restroom and gym supplies.
Sweep, mop, or vacuum floors and respond promptly to spills, biohazards, or other unexpected messes.
Monitor cleaning supply levels and request restocks.
Use cleaning tools and products safely and according to YouFit guidelines.
Guide prospects on personalized gym tours and support their transition to a membership presentation.
Assist with member appreciation days, promotions, and special events.