Member Experience Specialist
About The Position
At VASA Fitness, the Member Experience Specialist is the friendly first point of contact at the front desk and helps create an inclusive, welcoming community for members and guests. The role sets the tone for each visit by greeting members, building personal connections, and keeping the club clean, organized, and inviting. The specialist supports members on their fitness journeys by sharing information about memberships, upgrades, and personal training options. Through warm service, tours, sales conversations, and timely solutions to member needs, the role helps members feel valued and motivated to return. The position works in a fitness facility and office setting, with regular scheduled shifts during business hours.
Requirements
- Strong communication skills and a professional approach.
- Comfort with multitasking and working independently.
- At least 1 year of customer service experience; membership sales experience is preferred.
- Interest in health, wellness, and fitness.
- Ability to pass a background check.
- Ability to stand and walk most of the time and lift, push, pull, and move a minimum of 50 pounds.
- Ability to convey detailed or important information accurately, loudly, or quickly, and to interpret and relay instructions.
Nice To Haves
- Membership sales experience.
- Bilingual skills.
- CPR certification.
Responsibilities
- Welcome members and guests warmly, using a smile and eye contact.
- Create personal connections and help make the club feel welcoming.
- Discuss memberships, upgrades, and personal training options with members.
- Conduct tours and use confident conversations to support sales.
- Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
- Address member needs promptly and provide helpful solutions.
- Share feedback with leadership to help improve the member experience.
- Work scheduled shifts and assist members and sell services in person.
Benefits
- Two complimentary gym memberships, one for the employee and one to share.
- Discounted personal training sessions.
- 401(k) options.
- Employee Assistance Program, including free therapy, financial advising, legal advice, and more.
- For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
- Career advancement opportunities into leadership and management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
