Member Experience Specialist

VASA FITNESS • Denver, CO

1d • Onsite

About The Position

The Member Experience Specialist is the first point of contact for members and guests, creating a welcoming atmosphere through friendly greetings, personal connections, and a clean, organized club. The role supports members’ fitness journeys by explaining memberships, upgrades, and personal training options, and helps ensure each interaction leaves members feeling valued and motivated.

The position works primarily in a fitness facility and office setting. Temperature variations and ambient noise from conversations and gym equipment may occur. Employees must work regularly scheduled shifts during business hours to assist members and sell services in person.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to talk frequently and convey detailed or important information accurately, loudly, or quickly.
• Ability to stand and walk most of the time and lift, push, pull, and move at least 50 pounds.
• Ability to handle varied situations with limited standardization and interpret and relay instructions.
• Regular attendance and availability for scheduled shifts during business hours.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Welcome members and guests with a smile and eye contact.
• Build personal connections and create a welcoming member experience.
• Explain membership options, upgrades, and personal training services.
• Conduct confident sales conversations and tours to support membership, upgrade, and personal training sales.
• Keep club areas clean, organized, and inviting, including bathrooms and the front desk.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership to help improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Commission with no cap.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed