Member Experience Specialist

VASA Fitness • Rockford, IL

8d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members encounter and helps make each visit welcoming. The role builds personal connections, maintains a clean and organized club, and provides members with information about memberships, upgrades, and personal training options. The Specialist helps members feel valued and motivated while contributing to a positive fitness experience.

The position is based in a fitness facility and office setting, with possible temperature variations and ambient noise from people and gym equipment. Employees work regularly scheduled shifts during business hours to assist members and sell services in person. Schedules listed include an opening shift from 3:45 a.m. to noon, a mid shift from 10 a.m. to 7 p.m., and a closing shift from 4 p.m. to midnight.

Requirements

• Strong communication skills and a professional approach.
• Comfort multitasking and working independently.
• At least 1 year of customer service experience.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move a minimum of 50 pounds.
• Ability to communicate detailed or important instructions accurately, loudly, or quickly when needed.
• Ability to handle varied situations with limited standardization and interpret and relay instructions to clients.
• Regular attendance and ability to work scheduled shifts during business hours.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Build personal connections and help members feel welcome.
• Explain memberships, upgrades, and personal training options; use confident conversations and tours to support sales.
• Keep all club areas clean, organized, and inviting, including bathrooms and the front desk area.
• Respond promptly to member needs and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed