Member Experience Specialist

VASA Fitness • Kaysville, UT

1d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members see and helps make each visit welcoming. The role builds personal connections, keeps the club clean and organized, and shares information about memberships, upgrades, and personal training options. Through helpful interactions, the specialist supports members’ fitness journeys and helps them feel valued and motivated.

The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. The role requires regular attendance and scheduled shifts during business hours to assist members and sell services in person. Available schedules are opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight).

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to work regularly scheduled shifts and maintain attendance.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to deal with varied situations under limited standardization and interpret and relay instructions.
• Ability to convey detailed or important information accurately, loudly, or quickly when needed.

Nice To Haves

• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Build personal connections and create a welcoming member experience.
• Share information about memberships, upgrades, and personal training options.
• Achieve membership, upgrade, and personal training sales through confident conversations and tours.
• Keep all club areas clean, organized, and inviting, including bathrooms and the front desk area.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed