Member Experience Specialist

VASA Fitness • Colorado Springs Nevada & Fillmore, CO

2d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members encounter and helps make each visit welcoming, personal, and enjoyable. The role supports members’ fitness journeys by sharing information about memberships, upgrades, and personal training options, while maintaining a clean, organized, and inviting club. Employees work scheduled shifts during business hours to assist members and sell services in person. The primary work setting is a fitness facility and office, with possible temperature variations and ambient noise from conversations and gym equipment.

Requirements

• Strong communication skills and a professional approach.
• Ability to multitask and work independently.
• At least 1 year of customer service experience.
• Ability to pass a background check.
• Ability to talk and convey detailed or important instructions accurately, loudly, or quickly.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to handle varied situations with limited standardization and interpret and relay instructions to clients.
• Regular attendance and ability to work scheduled shifts during business hours.

Nice To Haves

• Membership sales experience.
• Interest in health, wellness, and fitness.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact to make them feel welcome.
• Build personal connections and help members feel valued and motivated.
• Discuss memberships, upgrades, and personal training options, and conduct tours to support sales.
• Keep all club areas clean, organized, and inviting, including bathrooms and the front desk.
• Address member needs quickly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed