Member Experience Specialist

VASA FITNESS • Cedar City, UT

1d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members and guests see at the front desk and helps create a welcoming, inclusive fitness community. The role builds personal connections, keeps the club clean and organized, and guides members on their fitness journeys by sharing information about memberships, upgrades, and personal training options. The position works in a fitness facility and office setting, where temperature variations and ambient noise from people and gym equipment may occur. Schedules may be opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), or closing (4 p.m.–midnight).

Requirements

• Strong communication skills and a professional approach.
• Ability to multitask and work independently.
• At least 1 year of customer service experience; membership sales experience preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to stand and walk most of the time and lift, push, pull, and move at least 50 pounds.
• Ability to convey detailed or important instructions accurately, loudly, or quickly, and interpret and relay instructions to clients.
• Ability to work regularly scheduled shifts; attendance is an essential duty.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact, and create personal connections.
• Share information about memberships, upgrades, and personal training options; conduct tours and support sales through confident conversations.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs quickly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including free therapy, financial advising, legal advice, and more.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Uncapped commission in addition to the hourly base rate.
• Career advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed