Member Experience Specialist

VASA FITNESS • Tucson, AZ

2d • Onsite

About The Position

The Member Experience Specialist is the first point of contact for members and guests at VASA Fitness. The role creates a welcoming experience by greeting visitors, building personal connections, and keeping the club clean, organized, and inviting. The specialist also supports members' fitness journeys by explaining memberships, upgrades, and personal training options, and by addressing member needs with helpful solutions. This position works in a fitness facility and office setting, with regular scheduled shifts during business hours.

Requirements

• Strong communication skills and a professional approach.
• Comfortable multitasking and working independently.
• Ability to pass a background check.
• Ability to work regularly scheduled shifts during business hours.
• Ability to talk accurately, loudly, or quickly when conveying detailed or important instructions.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to deal with varied situations under limited standardization, interpret instructions, and relay instructions to clients.
• Interest in health, wellness, and fitness.

Nice To Haves

• At least 1 year of customer service experience; membership sales experience is preferred.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, making them feel welcome through a smile and eye contact.
• Build personal connections and help create a friendly, inclusive club experience.
• Share information about memberships, upgrades, and personal training options.
• Conduct tours and use confident conversations to support membership, upgrade, and personal training sales.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Respond quickly to member needs and provide helpful solutions.
• Share feedback with leadership to help improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including free therapy, financial advising, and legal advice.
• Paid time off for employees working 30 or more hours per week.
• Medical, dental, and vision benefits for employees working 30 or more hours per week.
• Paid parental leave for employees working 30 or more hours per week.
• Uncapped commission in addition to the hourly base rate.
• Career advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed