Member Experience Specialist

VASA FITNESS • Saratoga Springs, UT

2d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members see at the front desk and helps create an inclusive, welcoming community. The role sets the tone for each visit by greeting members, building personal connections, and keeping the club clean and organized. The specialist also supports members on their fitness journeys by sharing information about memberships, upgrades, and personal training options. The position is based in a fitness facility and office setting, with opening, mid, and closing shifts listed.

Requirements

• Strong communication skills and a professional approach.
• Comfortable multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to work regularly scheduled shifts during business hours.
• Ability to stand and walk most of the time and to lift, push, pull, and move a minimum of 50 pounds.
• Ability to convey detailed or important information accurately, loudly, or quickly, and to interpret and relay instructions.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, using a smile and eye contact.
• Create personal connections and help members feel valued and motivated.
• Provide information about memberships, upgrades, and personal training options.
• Achieve membership, upgrade, and personal training sales through conversations and tours.
• Keep club areas clean, organized, and inviting, including bathrooms and the front desk.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including therapy, financial advising, legal advice, and more.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Commission with no cap.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed