Member Experience Specialist

VASA FITNESS • South Jordan, UT

11h • Onsite

About The Position

The Member Experience Specialist is the first point of contact for members and guests at VASA Fitness. The role creates a welcoming experience by greeting members, building personal connections, and keeping the club clean, organized, and inviting. The specialist supports members' fitness journeys by providing information about memberships, upgrades, and personal training options, and helps members feel valued and motivated to return.

The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Regular attendance during scheduled business-hour shifts is essential. Available schedules include opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight).

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• Ability to pass a background check.
• Ability to talk and convey detailed or important instructions accurately, loudly, or quickly.
• Ability to stand and walk most of the time and to lift, push, pull, and move a minimum of 50 pounds.
• Ability to reason through varied situations and interpret and relay instructions to clients.
• Regular attendance and availability for scheduled shifts during business hours.

Nice To Haves

• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Bilingual skills.
• CPR certification.

Responsibilities

• Welcome members and guests with a friendly greeting, smile, and eye contact.
• Create personal connections and help members feel valued and supported.
• Share information about memberships, upgrades, and personal training options.
• Achieve membership, upgrade, and personal training sales through conversations and tours.
• Keep all club areas, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs quickly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Base rate of $11.40 per hour plus uncapped commission.
• Top performers can earn over $32,000 annually through wages and commission.
• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including free therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions, with earning potential of $75,000 or more annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed