Member Experience Specialist

VASA FITNESS • Kaysville, UT

2h • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first point of contact at the front desk and helps create a welcoming, inclusive club experience. The role involves greeting members, building personal connections, and maintaining a clean, organized, inviting facility. The specialist also supports members’ fitness journeys by explaining membership options, upgrades, and personal training services. The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Employees must work regularly scheduled shifts during business hours.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• Ability to pass a background check.
• Ability to communicate detailed or important information accurately, loudly, or quickly.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to reason through varied situations and interpret and relay instructions to clients.
• Regular attendance and availability for scheduled shifts during business hours.

Nice To Haves

• At least one year of customer service experience; membership sales experience preferred.
• Interest in health, wellness, and fitness.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet guests and members warmly, using a smile and eye contact.
• Build personal connections and help members feel welcome and valued.
• Provide information about memberships, upgrades, and personal training options.
• Achieve sales of memberships, upgrades, and personal training through conversations and facility tours.
• Keep all club areas, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership to improve the member experience.
• Work regularly scheduled shifts to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including free therapy, financial advising, legal advice, and more.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed