Member Experience Specialist

VASA FITNESS • Northbrook, IL

1d

About The Position

The Member Experience Specialist is the first point of contact for members and guests, setting a welcoming tone through friendly greetings and personal connections. The role helps members feel valued and supported, shares information about memberships, upgrades, and personal training, and maintains a clean, organized, inviting club environment. Success involves addressing member needs promptly, supporting sales through confident conversations and tours, and sharing feedback with leadership to improve the member experience.

The position offers a base rate of $15.00 per hour plus uncapped commission. Top performers may earn over $32,000 annually through wages and commission. Shifts include opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight). Employees receive two complimentary gym memberships and discounted personal training sessions. Employees are eligible for 401(k) options and an Employee Assistance Program. Employees working 30 or more hours per week are offered paid time off, medical, dental, and vision benefits, and paid parental leave. The company also describes advancement opportunities into leadership and management roles.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, making eye contact and helping them feel welcome.
• Create personal connections and contribute to an inclusive, supportive member experience.
• Provide information about memberships, upgrades, and personal training options.
• Achieve membership, upgrade, and personal training sales through confident conversations and tours.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs quickly and provide helpful solutions.
• Share feedback with leadership to help improve the member experience.

Benefits

• Two complimentary gym memberships, including one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including therapy, financial advising, legal advice, and more.
• Paid time off for employees working 30 or more hours per week.
• Medical, dental, and vision benefits for employees working 30 or more hours per week.
• Paid parental leave for employees working 30 or more hours per week.
• Advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed