Member Experience Specialist

VASA Fitness • Denver Jewell & Sheridan, CO

20h • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members encounter and helps make each visit welcoming. The role builds personal connections, keeps the club clean and organized, and guides members through information about memberships, upgrades, and personal training options. The specialist helps members feel valued and motivated while supporting a positive fitness experience.

The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Employees must work regularly scheduled shifts during business hours to assist members and sell services in person. Attendance is an essential duty.

Requirements

• Strong communication skills and a professional approach.
• Comfortable multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move a minimum of 50 pounds.
• Ability to convey detailed or important instructions accurately, loudly, or quickly.
• Ability to deal with a variety of variables under limited standardization and interpret and relay instructions to clients.
• Ability to work regularly scheduled shifts during business hours; attendance is an essential duty.

Nice To Haves

• Bilingual skills.
• CPR certification.

Responsibilities

• Greet members and guests warmly, including with a smile and eye contact.
• Create personal connections and help members feel welcome.
• Explain memberships, upgrades, and personal training options.
• Conduct tours and use confident conversations to support sales of memberships, upgrades, and personal training.
• Keep all areas of the club clean, organized, and inviting, including bathrooms and the front desk area.
• Address member needs quickly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• Paid Time Off for employees working 30 or more hours per week.
• Medical, dental, and vision benefits for employees working 30 or more hours per week.
• Paid parental leave for employees working 30 or more hours per week.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed