Membership Sales Ambassador Full Time

BJ's Wholesale Club • Portage, IN

1d

About The Position

The Membership Sales Ambassador promotes BJ’s membership programs and delivers efficient, excellent service to members. The role is responsible for acquiring, renewing, upgrading, and cross-selling memberships and other loyalty programs, as well as assisting with merchandise returns, exchanges, pickups, and general customer service inquiries. The ambassador pitches membership options to prospective and existing members, works toward business-established sales goals, and serves as a first point of contact for membership questions, credit card applications, and other member needs.

The position also supports daily club operations and standards, including helping with Buy Online and Pick Up In Club orders, following membership and tax-exempt/resale procedures, maintaining club policies, and working in other departments as assigned. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line/customer service or sales experience is preferred.
• Results-driven, with proven success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior front-line/customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, including membership acquisition, retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and sales goals.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card application questions, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt/resale membership policies and retention procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when needed.
• Assist with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and support a safe, positive environment for members and team members.
• Work with the team to meet daily GOLD Member and club standards, including greeting and assisting members and maintaining stocked, signed, clean, and organized areas.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed