Membership Sales Advisor

Acac • Wayne, PA

7d

About The Position

The Membership Sales Advisor generates new club sales and memberships while managing member satisfaction and retention. The role introduces prospective members to club membership and healthy living, builds relationships with members and guests, and promotes club programs and activities. The advisor is expected to meet established sales, call, and outreach goals; develop leads and appointments; tour prospective members; and follow up with prospects in a timely manner. The role also supports membership questions and changes, maintains knowledge of pricing and club policies, and helps create a welcoming, clean club environment. This position requires varied shifts, including days, evenings, weekends, and holidays.

Requirements

• High school diploma or GED required.
• Must be at least 18 years old.
• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Ability to stand, move, walk, and bend for the duration of a shift.
• Ability and willingness to work varied shifts, including days, evenings, weekends, and holidays.

Nice To Haves

• College degree preferred.
• Prior professional sales experience in a commission-based role preferred.
• Prior customer service experience highly desired.

Responsibilities

• Meet or exceed established monthly sales goals.
• Meet or exceed weekly call goals.
• Meet or exceed weekly self-generated outreach goals.
• Generate leads in the surrounding market, schedule appointments, and tour prospective members.
• Use and operate the membership management software system.
• Generate and execute creative ideas to promote membership and programs.
• Follow up systematically with prospective members within the designated time frame.
• Maintain knowledge of club membership pricing, costs, policies, and procedures, particularly those related to membership sales.
• Support and handle membership problems and changes, making decisions in consideration of club policies and procedures.
• Establish and maintain relationships with members and guests to make them feel welcome.
• Seek out and participate in opportunities to build the member base and promote the club.
• Keep members informed of club events and activities and encourage participation.
• Follow Team Member Handbook policies and park in designated team member areas.
• Help maintain club cleanliness throughout the club as needed.
• Attend mandatory Personal Training meetings.
• Assist with Service Days, club programs, special events, or activities as assigned by a supervisor.
• Promptly respond to work-related correspondence.
• Maintain a positive attitude and deliver outstanding service to members and guests, following acac’s FiveStar principles.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED