Membership Sales Advisor

ACAC Charlottesville • Charlottesville, VA

15h

About The Position

The Membership Sales Advisor generates new sales and memberships for the club while helping manage member satisfaction and retention. The role introduces prospective members to club membership and healthy living, builds relationships with members and guests, and promotes the club, its programs, events, and activities. The position also supports membership questions, problems, and changes in accordance with club policies and procedures. Team members are expected to deliver outstanding service, contribute to club cleanliness, attend required meetings, and assist with assigned service days, programs, and events. Duties and responsibilities may change.

Requirements

• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Must be at least 18 years old.
• Ability to stand, move, walk, and bend for the duration of a shift.
• Ability and willingness to work varied shifts, including days, evenings, weekends, and holidays.

Nice To Haves

• College degree preferred.
• Prior professional sales experience in a commission-based role preferred.
• Prior customer service experience highly desired.

Responsibilities

• Meet or exceed established monthly sales goals.
• Meet or exceed weekly call goals.
• Meet or exceed weekly self-generated outreach goals.
• Generate leads in the surrounding market, schedule appointments, and tour prospective members.
• Use and operate the membership management software system.
• Generate and execute creative ideas to promote membership and programs.
• Follow up systematically with prospective members within the designated time frame.
• Maintain knowledge of club membership pricing and costs.
• Maintain knowledge of club policies and procedures, particularly those related to membership sales.
• Support and handle membership problems and changes, making decisions in accordance with club policies and procedures.
• Establish and maintain relationships with members and guests and help them feel welcome.
• Seek out and participate in opportunities to build a member base and promote the club.
• Keep members informed of club events and activities and encourage participation.
• Read, sign, and abide by the policies in the Team Member Handbook.
• Park in team member designated areas.
• Assist as needed in any area of the club to keep it neat and clean.
• Attend mandatory Personal Training meetings.
• Assist with Service Days, club programs, special events, or activities as assigned by a Supervisor.
• Promptly respond to work-related correspondence.
• Exhibit a positive attitude and deliver outstanding service to members and guests, following acac’s FiveStar principles.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED