Membership Growth Consultant - Outside Healthcare Sales Rep

ChenMed•Lealman, FL

9d•$38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. The role is the first tier of ChenMed’s MGC Success Plan and growth career path. The consultant develops skills in arranging and coordinating sales events, keeping senior participation and satisfaction high, encouraging referrals, and communicating the ChenMed/JenCare value proposition at community events. The MGC builds relationships and referral channels to enroll new patients, particularly medically underserved, Medicare-eligible seniors aged 55 and older. The position works primarily off ChenMed premises and requires local, regional, and nationwide travel of up to 75%. It requires independent judgment. The role offers an annual salary range of $38,509–$55,013 and may also be eligible for bonuses or commissions. ChenMed describes its benefits as comprehensive and mentions compensation, career development and advancement opportunities, and work-life balance; specific benefits are not listed in the posting.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, and CRM tools such as Salesforce; familiarity with other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Excellent written and verbal communication skills, including confident public speaking and the ability to communicate through letters, calls, one-on-one meetings, and group presentations.
Flexibility and creativity in dealing with customers; a positive, warm, and gentle disposition with patients and caregivers; persuasion and motivation to make sales and close them without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field; additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities year-round.
Meet with individual seniors and groups in homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and physician talks.
Develop relationships with health plan and insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule one-on-one sales meetings and referral relationships with plan agents, independent brokers, and the senior community; respond to customer requests and manage event vendors and venue contract negotiations.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use sales and marketing tools to identify prospects and solutions; maintain client information and interaction records in the CRM system and manage leads.
Create monthly activity calendars reflecting community access points and new tabletop venues, and develop penetration plans and initiatives for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and support new member growth.
Develop distribution channels for patient enrollment and use sales tools to support efficiency and collect relevant data.
Work with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision; develop and execute partner strategies and plans.
Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help resolve customer complaints and issues.
Perform other related duties as assigned.