Membership Growth Consultant (Outside Healthcare Sales)

ChenMed•Chicago, IL

4d•$38,509 - $55,013•Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. The role is the first tier of ChenMed’s MGC Success Plan and growth career path. The incumbent develops skills in arranging and coordinating sales events, engaging senior participants, and communicating ChenMed/JenCare’s value proposition at community events to support membership growth and referrals. The position develops relationships with prospective patients, insurance agents, brokers, social workers, case workers, senior housing managers, community organizations, and other partners. It helps plan community outreach and events, educate prospective patients about ChenMed’s healthcare model, support enrollment and patient retention, and manage leads and client interactions using sales tools and a CRM. Work is primarily conducted away from ChenMed premises and may involve local, regional, and nationwide travel up to 75%. The role requires a high school diploma or GED and at least two years of successful sales experience. A bachelor’s degree in marketing, business administration, or a related field is preferred, as is business-to-business experience or equivalent management experience. The posted salary range is $38,509–$55,013, with potential eligibility for bonuses or commissions. ChenMed describes its compensation and benefits as comprehensive and notes opportunities for career development and advancement.

Requirements

High school diploma or GED.
At least two years of successful sales experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency with Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Excellent written and verbal communication skills, including confident speaking and effective one-on-one and group presentations.
Flexibility and creativity in working with customers; a positive, warm, and gentle approach with seniors and caregivers; motivation and ability to close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in marketing, business administration, or a related field; additional combinations of formal education, training, and experience may be considered in lieu of education on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least two years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities year-round.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute local community events, such as information tables, health fairs, and physician talks.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule sales meetings and referral relationships with plan agents, independent brokers, and senior community members; respond to customer requests.
Manage event vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify prospects and solutions; maintain client information and document interactions in the CRM, including Salesforce, and manage leads effectively.
Create monthly activity calendars showing community access points and new tabletop venues; develop market and channel penetration plans and initiatives.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate prospective patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and drive new member growth.
Develop distribution channels that support patient enrollment and use sales tools to improve efficiency and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors associated with seniors, with supervision; develop and execute partner strategies and plans.
Engage with new patients through and after their first appointment, maintain relationships to support retention, and help address and resolve customer complaints and issues.
Perform other related duties as assigned.