Membership Growth Consultant (Outside Healthcare Sales)

ChenMed•Berwyn, IL

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with senior citizens, local community partners, and senior-focused businesses. The role helps enroll new patients at ChenMed and is the first of three tiers in the MGC Success Plan and growth career path. The consultant develops skills in arranging, designing, and coordinating sales events, and in creating engaging, cost-effective approaches to maintain senior participation and satisfaction, encourage referrals, and support membership growth. The role also learns to communicate the ChenMed/JenCare value proposition at community events. The consultant builds relationships with seniors and community organizations, plans and supports local outreach events, develops referral channels, and educates potential patients about ChenMed’s healthcare model. The position includes maintaining lead and client records in Salesforce, managing vendors and event logistics, supporting patient enrollment and retention, and addressing customer concerns. Work is primarily conducted off ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED.
At least 2 years of successful sales experience.
At least 2 years of business-to-business experience or equivalent management experience is preferred in the posting; see nice-to-haves.
Current, valid driver’s license, which must be maintained.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced work environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Detail-oriented and proficient with Microsoft Office, including PowerPoint, Excel, Word, and Outlook, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Excellent interpersonal and problem-solving skills, and patience and ability to engage customers in conversation.
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers; able to write pitch letters, make outbound calls, conduct one-on-one meetings, and give group presentations.
Flexibility and creativity in dealing with customers.
Positive attitude and a warm, gentle disposition when engaging target patients and caregivers.
Persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute local community events such as information tables, health fairs, and doctor talks.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support new patient growth.
Schedule one-on-one sales meetings and develop referral relationships with plan agents, independent brokers, and the senior community.
Manage event-planning vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify customer needs and sell to prospective customers.
Maintain current client information and document client interactions in Salesforce or other designated CRM tools; manage leads effectively.
Provide a monthly activity calendar showing community access points and new tabletop venues.
Create penetration plans and initiatives for key target markets and channels, and use sales tools and marketing campaigns to recover dormant customers.
Educate potential patients about ChenMed’s value proposition and healthcare model to drive new membership.
Deliver prescribed presentations to large audiences and develop distribution channels that support patient enrollment growth.
Use sales tools to work efficiently and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build trusting relationships with brokers, insurance agents, case workers, and third-party vendors associated with seniors, with supervision.
Develop and execute strategies and plans for brokers and partners.
Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
Help address and resolve customer complaints and issues.
Perform other related duties as assigned.