Membership Growth Consultant (Outside Healthcare Sales)

ChenMed•Oak Lawn, IL

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by nurturing relationships with senior citizens, local community partners, and senior-focused businesses. This is the first of three tiers in ChenMed’s MGC Success Plan and growth career path. The role develops skills in arranging and orchestrating sales events, encouraging senior participation and satisfaction, generating referrals from satisfied patients, and communicating the ChenMed/JenCare value proposition at community events. The MGC builds direct-to-senior and business-to-business partnerships, meets with seniors and groups in community settings, and coordinates local outreach events to reach Medicare-eligible seniors aged 55 and older. The consultant develops relationships with insurance agents, brokers, social workers, case workers, senior housing managers, senior centers, and other community providers to support patient referrals and enrollment. The role also maintains client information and lead activity in a CRM, develops market penetration plans, supports patient enrollment and retention, and addresses customer concerns. Work is primarily conducted off ChenMed premises. The position requires local, regional, and nationwide travel of up to 75%, and the use of independent judgment. Compensation is listed as $38,509–$55,013, with potential eligibility for bonuses or commissions; final compensation depends on factors including experience, education, and geographic location.

Requirements

High school diploma or GED.
At least 2 years of successful sales experience.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Current, valid driver’s license that is maintained.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook; Salesforce or other CRM tools; and related word-processing, spreadsheet, database, email, and presentation software.
Excellent interpersonal and problem-solving skills, including patience and the ability to engage customers in conversation.
Excellent written and verbal communication skills, including clear, confident speaking and a friendly rapport with customers.
Flexibility and creativity in working with customers.
Positive attitude and a warm, gentle disposition when engaging the target market and caregivers.
Persuasiveness, motivation to make sales, and ability to close sales without seeming pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability to use and exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Telesales experience entering sales data into a computer while speaking with a customer.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with individual seniors and groups in homes, workplaces, houses of worship, senior centers, or senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute local community events, such as information tables, health fairs, and doctor talks, to reach medically underserved, Medicare-eligible seniors aged 55 and older.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that drive patient growth.
Schedule one-on-one sales meetings and develop referral relationships with plan agents, independent brokers, and the senior community.
Manage event-related vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify solutions and sell to new customers.
Maintain current client information in the designated CRM and document client interactions and lead activity.
Provide a monthly activity calendar reflecting community access points and new tabletop venues.
Create penetration plans and initiatives for key target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients about ChenMed’s value proposition and healthcare model to drive new membership.
Deliver prescribed presentations to large audiences.
Develop distribution channels that support new patient enrollment growth.
Use provided sales tools to improve efficiency and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build trusting relationships with brokers, insurance agents, case workers, and third-party vendors associated with seniors, with supervision.
Develop and execute broker and partner strategies and plans.
Engage with new patients through and beyond their first appointment.
Maintain relationships with enrolled patients to positively affect retention.
Help address and resolve customer complaints and issues as needed.
Perform other related duties as assigned.