Membership Growth Consultant (Outside Healthcare Sales)

ChenMed•Berwyn, NE

4d•$38,509 - $55,013•Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and growing membership by building relationships with seniors, local community partners, and businesses focused on older adults. The role is the first tier in ChenMed’s MGC Success Plan and growth career path. The consultant develops skills in organizing and running sales events, promoting senior participation and satisfaction, generating referrals, and communicating the ChenMed/JenCare value proposition at community events. The position develops community and business partnerships, educates prospective patients about ChenMed’s healthcare model, supports enrollment and retention, and manages leads and client interactions using sales and marketing tools. Work is primarily conducted off ChenMed premises and may require local, regional, and nationwide travel up to 75%.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency with Microsoft Office, including PowerPoint, Excel, Word, and Outlook; CRM tools such as Salesforce; and other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Excellent written and verbal communication skills, including a clear, confident speaking voice and ability to communicate through letters, calls, one-on-one meetings, and group presentations.
Flexibility and creativity in working with customers, with a positive, warm, and gentle approach; persuasive and motivated to close sales without being pushy.
Good keyboarding skills and ability to accurately type at a significant words-per-minute rate.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field; additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and physician talks.
Develop relationships with health plan and insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule sales meetings and referral relationships with plan agents, independent brokers, and members of the senior community; respond to customer requests.
Manage event vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment.
Use sales and marketing tools to identify prospects and solutions; maintain client information and document interactions in the designated CRM, such as Salesforce, and manage leads effectively.
Create monthly activity calendars showing community access points and tabletop venues, and develop penetration plans for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients about ChenMed’s value proposition and healthcare model, deliver presentations to large audiences, and drive new member growth.
Develop distribution channels and use sales tools to support enrollment and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision; develop and execute partner strategies and plans.
Engage new patients through and after their first appointment, maintain relationships to support retention, and help address customer complaints and issues.
Perform other related duties as assigned.