Membership Growth Consultant (Outside Healthcare Sales)

ChenMed•Ashburn, GA

5d•$38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building relationships with seniors, local community partners, and senior-focused businesses. This is the first of three tiers in ChenMed’s MGC Success Plan and growth career path. The consultant develops skills in arranging and coordinating sales events and in creating engaging, cost-effective approaches to encourage senior participation and satisfaction, supporting referrals and membership growth. The role also learns to communicate the ChenMed/JenCare value proposition at community events. The MGC develops direct-to-senior and business-to-business partnerships, engages prospective patients and referral partners, organizes community outreach, and uses sales and marketing tools to support enrollment and retention. The work is primarily conducted away from ChenMed premises and includes local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED.
At least 2 years of successful sales experience.
High business acumen and strong organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency with Microsoft Office applications and CRM tools such as Salesforce, as well as other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal, problem-solving, written, and verbal communication skills; ability to engage customers and present to individuals and groups.
Ability to adapt communication to different audiences, listen attentively, and provide timely information.
Flexible, creative, patient, and customer-focused approach; warm and friendly disposition, persuasiveness, and motivation to close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%; work is primarily conducted off ChenMed premises.
Ability to exercise independent judgment.
Current, valid driver’s license and ability to maintain it.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Additional formal education, training, or experience that may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors and general understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Telesales experience entering sales data into a computer while speaking with a customer.
Bilingual ability.

Responsibilities

Develop relationships with seniors and business-to-business partners to generate new patient opportunities year-round.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and physician talks.
Build relationships with health plan and insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule sales meetings and referral relationships, respond to customer requests, manage event vendors, and negotiate venue contracts.
Invite insurance agents and brokers to community events to support timely patient assignment.
Use marketing and sales tools to identify and attract customers; maintain client information and document interactions in the CRM system.
Create monthly activity calendars, develop market penetration plans, and identify community access points and tabletop venues.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate prospective patients about ChenMed’s healthcare model and value proposition, including delivering presentations to large audiences.
Develop distribution channels and use sales tools to support patient enrollment and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors, and develop and execute partner strategies with supervision.
Engage new patients through and beyond their first appointment, maintain relationships to support retention, and help resolve customer complaints and issues.
Perform other related duties as assigned.