Membership Director

RB Holdings • New York, NY

13h • Onsite

About The Position

Maxime's, a private members club in New York founded by Robin Birley, is seeking an experienced Membership & CRM Director for a nine-month maternity leave cover period. This senior leadership role oversees membership strategy, CRM management, member engagement and retention, and day-to-day membership operations. Working closely with the Group Director of Membership and senior leadership team, the director helps ensure an exceptional member experience and high standards of discretion, service, and professionalism.

Requirements

• Significant experience in membership, luxury hospitality, private clubs, CRM, or high-end client relationship management.
• Proven leadership and team management experience.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Strong commercial awareness and experience using data to drive engagement and retention.

Nice To Haves

• Experience with Salesforce or a similar CRM platform.
• Previous private members' club or luxury hospitality experience.

Responsibilities

• Lead and support the Membership Team, ensuring smooth departmental operations.
• Drive membership strategy, engagement, retention, and pipeline management.
• Build and maintain strong relationships with members and prospective members.
• Serve as the senior point of contact for sensitive membership matters.
• Oversee Salesforce CRM, membership administration, reporting, and data integrity.
• Analyze membership trends and provide insights to senior leadership.
• Collaborate across departments to deliver a seamless member experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed