Membership Director

Troon • Phoenix, AZ

2d

About The Position

Phoenix Country Club in Phoenix, Arizona, is seeking an accomplished, engaging professional to manage and be accountable for all facets of the Membership Department. The Membership Director helps implement policies established by the Chief Executive Officer, Board of Directors, and the Club’s By-Laws, while adhering to IRS rules and regulations for 501(c)(7) private clubs. The role reports directly to the CEO and works with club leadership, the Membership and Membership Development Committees, and department heads.

The Membership Director coordinates member relations, sales acquisition, and retention initiatives. As a primary ambassador for Phoenix Country Club, the position serves as a liaison among members, prospective members, and administrative staff, and develops programs, tours, and orientation experiences that promote camaraderie, dues revenue, and the Club’s facilities and services.

Requirements

• Bachelor’s degree in Hospitality Management, Marketing, Business Administration, Communications, or a related field.
• At least 5 years of experience in private club membership sales or marketing, luxury hospitality, or executive-level relationship management.
• Familiarity with private club governance, committee structures, and 501(c)(7) compliance standards.
• Advanced proficiency in Jonas Club Software or equivalent club CRM/ERP systems.
• Comprehensive command of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Proficiency in Adobe Acrobat and modern digital communication and marketing platforms.
• Exceptional verbal, written, and in-person presentation skills.
• Poised, polished, customer-service-driven demeanor when interacting with high-net-worth individuals and community leaders.
• High emotional intelligence, discretion, and executive presence under pressure.
• Self-starter with the discipline to prioritize deadlines and work productively with minimal supervision.

Responsibilities

• Create, manage, and execute a systematic process for prospect identification, lead generation, pipeline management, and timely follow-up.
• Lead prospective-member sales presentations, communications, and club tours.
• Process prospective-member applications, verify references, vet candidates, and manage committee and board approval workflows.
• Monitor and analyze sales conversion, attrition rates, and marketing metrics to support membership and initiation-revenue growth.
• Prepare and present monthly membership reports, pipeline forecasts, and analytical updates to the CEO, Membership Committee, and Board of Directors.
• Benchmark local and national private clubs and conduct competitive market surveys of initiation fees, dues schedules, amenities, and industry practices.
• Partner with the Membership Committee to create, implement, and maintain a Member Orientation Program and assimilation process for new members.
• Build proactive relationships with current members to encourage club utilization, prospect sponsorship, and retention.
• Respond promptly and diplomatically to member inquiries, suggestions, and needs as a visible club ambassador.
• Collaborate with department heads on club-wide member events, mixers, and networking opportunities.
• Maintain accurate, current, and confidential membership records, roster files, and contact databases in Jonas Club Software.
• Ensure compliance with the Club’s By-Laws, Rules and Regulations, and IRS 501(c)(7) guidelines.
• Attend executive staff meetings, Membership Committee meetings, and relevant operational briefings.
• Complete additional leadership assignments and strategic projects as directed by the CEO.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older.
• Paid time off and leaves of absence, subject to applicable law and eligibility criteria.
• Eligibility for bonuses, commissions, and service charge.
• Employee meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director