Membership Director

BallenIsles Country Club•Phoenix, AZ

About The Position

Phoenix Country Club in Phoenix, Arizona, is hiring a Membership Director to manage and be accountable for all facets of the Membership Department. The role implements policies established by the Chief Executive Officer, Board of Directors, and the Club’s By-Laws, while maintaining compliance with IRS rules and regulations governing 501(c)(7) private clubs. Reporting directly to the CEO, the Membership Director works with club leadership, the Membership and Membership Development Committees, and department heads. The role coordinates member relations, sales acquisition, and retention initiatives, and serves as a primary club Ambassador and liaison among members, prospective members, and administrative staff. The Director develops programs, tours, and orientation experiences intended to promote club camaraderie, dues revenue, and the club’s facilities and services.

Requirements

Bachelor’s degree in Hospitality Management, Marketing, Business Administration, Communications, or a related field.
At least 5 years of experience in private club membership sales or marketing, luxury hospitality, or executive-level relationship management.
Familiarity with private equity club governance, committee structures, and 501(c)(7) compliance standards.
Advanced proficiency in Jonas Club Software or equivalent club CRM/ERP systems.
Comprehensive command of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Proficiency in Adobe Acrobat and modern digital communication and marketing platforms.
Exceptional verbal, written, and in-person presentation skills.
A polished, customer-service-driven demeanor and ability to interact with high-net-worth individuals and community leaders.
Emotional intelligence, discretion, and executive presence under pressure.
Self-starter who can prioritize deadlines and work productively with minimal supervision.

Responsibilities

Create, manage, and execute a systematic process for prospect identification, lead generation, pipeline management, and timely follow-up.
Lead prospective member sales presentations, communications, and club tours.
Process prospective member applications, verify references, vet candidates, and manage committee and board approval workflows.
Monitor and analyze sales conversion, attrition rates, and marketing metrics to support membership growth and initiation revenue.
Prepare and present monthly membership reports, pipeline forecasts, and analytical updates to the CEO, Membership Committee, and Board of Directors.
Benchmark local and national private clubs and conduct competitive market surveys of initiation fees, dues schedules, amenities, and industry practices.
Partner with the Membership Committee to develop and maintain a comprehensive member orientation and assimilation process.
Build relationships with current members to encourage club utilization, prospect sponsorship, and long-term retention.
Respond promptly and diplomatically to member inquiries, suggestions, and needs.
Collaborate with department heads on club-wide member events, mixers, and networking opportunities.
Maintain accurate, current, and confidential membership records, roster files, and contact databases in Jonas Club Software.
Ensure compliance with the Club’s By-Laws, Rules and Regulations, and IRS 501(c)(7) guidelines.
Attend scheduled executive staff meetings, Membership Committee meetings, and relevant operational briefings.
Complete additional leadership assignments and strategic projects as directed by the CEO.