Membership Coordinator

BOYS & GIRLS CLUBS OF TAMPA BAY•Tampa, FL

About The Position

The Membership Coordinator maintains the Club’s front welcome area, provides courteous and quality customer service, and helps ensure member safety. The role handles administrative tasks needed to maintain membership records, including the My ClubHub membership tracking system, and provides clerical support to the Club Director and other program staff. The position is part-time and non-exempt, and reports to the Club Director. The coordinator supports the organization’s mission, vision, values, objectives, policies, programs, and procedures. The role requires regular communication with members, families, staff, and visitors; active supervision and adherence to safety procedures; and collaboration with colleagues to foster a positive environment. Travel to multiple Club facilities may be required for training, professional development, or other business purposes. Work schedules may require flexibility as needs change. The work environment is usually moderate to high in noise level.

Requirements

High school diploma or equivalent.
Intermediate computer knowledge and skills.
Ability to clear a Level II background screening and a drug screening.
Complete required 40 hours of DCF training within one year of employment, including training due within the first 90 days and required in-person exams.
Successfully complete organization-sponsored CPR training within 90 days of hire.
Ability to sit, stand, walk, kneel, stoop, and use a keyboard regularly.
Ability to bend and lift or move up to 30 pounds occasionally.
Flexibility to work changing schedules as needed.

Nice To Haves

Experience with Excel, Microsoft Word, and Outlook.
Additional training for continuing education and professional development may be required.

Responsibilities

Model the organization’s mission, vision, values, objectives, policies, programs, and procedures, as well as principles and practices of nonprofit organizations.
Participate in weekly staff meetings and team-oriented activities, and support a productive team environment.
Provide customer service and communicate with members, staff, parents, volunteers, and other visitors.
Answer incoming facility calls and respond to inquiries by email and phone.
Assist staff in the absence of other youth development professionals; support special events or programs, other Club locations, and work on some weekends or extended hours as needed.
Maintain daily contact with the Club Director, Club staff, members, and families.
Prioritize member and Club safety through active supervision and compliance with policies and procedures.
Engage with members and collaborate with colleagues to create a positive environment with clear, respectful communication.
Enter and update information in My ClubHub and manage member files, including collecting required documents and authorization forms.
Manage daily sign-in and sign-out processes, including verifying identification of parents or other approved adults.
Travel to multiple Club facilities for training, professional development, or other business purposes when required.