Coordinator, Membership

Consumer Technology Association • Arlington, VA

8d

About The Position

The Coordinator, Membership supports member programs and operational functions across program projects, CES activations, member engagement, and contract administration. The role supports member-program initiatives and CES activities, leads virtual events for members, and handles administrative projects such as data entry, contract submissions, and renewal and recruitment outreach.

The coordinator collaborates with the Director, Member Programs on Membership’s CES activations and events at multiple venues, including the LVCC and Venetian. Responsibilities include coordinating member lounges and networking events, staff schedules, vendors, catering, security, logistics, sponsorship materials, operating resources, budget compliance, and post-event analysis. The role also executes CTA’s Virtual Roundtable program, coordinating planning, topics and speakers, registration and approvals, marketing, attendee communications, live execution, and attendance reporting.

The position supports executive briefings and stakeholder intelligence, member recruitment, retention and engagement, and new member-program projects. It provides membership reporting and data operations, including reports, record review and reconciliation across Salesforce and Impexium, exhibitor audits, and post-CES reconciliation of member-company exhibit spending. The coordinator also oversees the shared Membership inbox by triaging and assigning requests, responding to inquiries, and escalating member issues as needed. Some travel is required, including travel to CES and other organizational events as assigned.

Requirements

• One or more years of relevant experience in program management, business operations, association management, membership, events, or a related function.
• Demonstrated ability to support the management of programs and cross-functional projects from planning through execution.
• Strong customer service skills and a problem-solving approach to helping members.
• Excellent written and verbal communication skills, including the ability to prepare polished materials for internal, executive, and external audiences.
• Proficiency with Microsoft Excel and demonstrated ability to learn and work across multiple projects and tools.
• Strong organizational judgment, attention to detail, follow-through, and ability to manage competing priorities and deadline-driven work.
• Bachelor’s degree in business administration, finance, marketing, communications, data analytics, or a related field, or an equivalent combination of education and relevant professional experience.

Nice To Haves

• Experience in a membership association, technology organization, trade show, conference, or similarly cross-functional environment.
• Familiarity with Impexium, PowerPoint, Formstack, Ironclad, Maritz DecisionPoint, Snowflake, Salesforce, SharePoint, Prophix, or comparable systems.

Responsibilities

• Collaborate with the Director, Member Programs to plan and execute Membership CES activations and events across the LVCC and Venetian venues.
• Coordinate member lounges, networking events, staff schedules, vendor management, catering, security, logistics, sponsorship materials, operating resources, budget compliance, and post-event analysis.
• Execute CTA’s Virtual Roundtable program, coordinating program planning, topics and speakers, registration and approval workflows, marketing alignment, attendee communications, live execution, and attendance reporting.
• Coordinate with the membership development team to gather information for executive briefings supporting senior-leadership engagement with members.
• Conduct member-lifecycle outreach, including prospect research and list development, recruitment materials, prospect and new-member engagement, account engagement, and renewal outreach.
• Support membership team recruitment, engagement, and retention goals.
• Provide administrative support for new member-program projects and opportunities, including meeting contract administration and member outreach, and assist with recruiting new members and other projects as needed.
• Produce membership reports, including weekly active-member and monthly primary-representative reports.
• Review and reconcile records across Salesforce and Impexium.
• Conduct monthly exhibitor audits to identify booth-rate discrepancies and development opportunities.
• Complete post-CES reconciliation of member-company exhibit spend to determine eligibility for dues-based benefits and discounts.
• Oversee day-to-day operation of the shared Membership inbox, including triaging and assigning requests, responding to inquiries, and escalating member issues as needed.
• Perform other duties and contribute to departmental and organizational initiatives as required by business needs and assigned by the department head.
• Travel to CES and other organizational events as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level