Membership Coordinator

Wakeman Boys & Girls Club•Bridgeport, CT

About The Position

The Membership Coordinator oversees the day-to-day operations and personnel of the Front Desk under the supervision of the Smilow-Burroughs Clubhouse Unit Director. The role supports strategies to recruit new members, retain existing members, and grow Clubhouse membership while delivering exceptional member service and advancing the mission of Wakeman Boys & Girls Club. The coordinator manages membership and program inquiries and registration, supports accurate records and reporting, coordinates with program and administrative teams, and helps promote the Clubhouse and organization. The position is full-time and exempt, with an approximately 40-hour work week. The listed salary range is $45,000–$50,000, plus benefits.

Requirements

A degree in communications, business management, or recreation management, or comparable customer service and sales experience.
Strong verbal and written communication skills.
Ability to multitask in a distracting, active, youth-oriented environment.
Cultural competency.
Group leadership skills, including an understanding of group dynamics.
Demonstrated organizational, staff management, and project management abilities.
Basic accounting and database knowledge.
Customer service experience.
CPR, AED, and First Aid certification.
Approximately 40 hours of work per week.

Nice To Haves

Strongly preferred: Spanish bilingual speaking ability.
Nonprofit experience as a staff member or volunteer.
Knowledge of Adobe and other marketing software applications.
Driver’s license, with availability to obtain a public passenger endorsement.
CDL.

Responsibilities

Implement strategies to recruit new members and retain existing members.
Create a member-focused culture and model relationship-building skills.
Foster innovation and resolve problems to ensure member satisfaction.
Recruit, hire, train, develop, schedule, and direct staff and volunteers as needed; review staff performance and develop strategies to motivate staff and achieve goals.
Provide front desk member service and perform the duties required of the rest of the team.
Work with the Database Administrator to maintain systems for accurate data entry and timely submission of registration and membership paperwork, statistics, data, and reports.
Support social media and marketing efforts with the Director of Community Engagement.
Serve as the primary contact for general membership and program inquiries, registration, and member feedback.
Promote program and membership enrollment to current and potential members.
Coordinate with Program Directors on program details and registration.
Plan and execute membership campaigns to maximize enrollment.
Develop and manage the department budget and pursue membership goals, taking action to correct variances.
Ensure Front Desk procedures and risk management guidelines are implemented; review and update procedures and communicate changes to staff.
Coordinate with the Database Manager and CFO on financial transactions as needed.
Organize membership events and represent the Club at community events.
Manage payroll-related transactions and monitor them for accuracy and completeness.
Assist with fundraising activities and special events.
Participate in staff meetings and related training.
Plan, implement, and supervise occasional youth programs and facility activities.
Maintain regular contact with Club staff, members, the supervisor, community groups, schools, and members’ parents to exchange information and help resolve problems.